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Return Policy
UMW BOOKSTORE WEB ORDER RETURN AND EXCHANGE POLICIES
Return Policy
You may return merchandise from the UMW Bookstore Website for a full refund within 30 days of receipt. Returned merchandise must be in
new condition and include all original tags and packaging. Please include the merchandise, the packing slip or invoice and a note
indicating the reason for the return. Please wrap the package securely and return it to the UMW Bookstore. Upon receipt of your package,
credit will be applied to the credit card you originally used to purchase the merchandise. You will receive an email notifying you of this
refund. Please note that shipping charges are non-refundable unless the original merchandise was defective.
Exchange Policy
You may exchange merchandise you purchased from the UMW Bookstore Website within 30 days of receipt. Merchandise to be exchanged
must be in new condition and include all original tags and packaging. Please include the merchandise, the packing slip or invoice and a
note indicating the item(s) you would like in exchange for the item(s) you are returning. Please wrap the package securely and return it
to the UMW Bookstore. Additional shipping will be applicable unless the original merchandise was defective or we inadvertently charged you an
incorrect shipping amount when you originally placed your order.
UMW Bookstore Gift Cards
UMW Bookstore Gift Cards are non-refundable and cannot be redeemed for cash. UMW Bookstore Gift Cards are accepted for in-store merchandise
purchases only.
University of Mary Washington
University Bookstore
1301 College Avenue
Fredericksburg, VA 22401
(540) 654-1017
books@umw.edu
www.umw.edu/bookstore
SUMMER 2011 TEXTBOOK RETURN POLICY
Any textbook purchased for the 2011 Summer I session may be exchanged or returned May 16, 2011 - May 20, 2011
Textbooks purchased for the 201 Summer II session may be exchanged or returned June 20, 2011 - June 24, 2011
provided that:
1. The book is in the same condition as when purchased
2. The book is accompanied by a UMW Bookstore cash register receipt.
BOOKS CANNOT BE RETURNED WITHOUT A RECEIPT
Returns are authorized Monday through Friday between 9:00 am and 5:00 pm
*Below are some hints to maintain books in "new" condition. (This is a general list provided to help you care for your books. Damages are not limited to those described below):
What NOT to do:
- open a new book package until you are sure you will not need to return the book
- store new books in book bags or anywhere else they may be stractched or otherwise damaged
- allow ANY of your books to get wet
- open front cover of new books and crease at spine
- open web access codes
- lose or damage any part of a new or used book package
- write or highlight in new books until you are sure you will not need to return them
- if you drop a class, return your book(s) IMMEDIATELY to avoid further rik of damage
PROTECT YOUR WEALTH: REMEMBER TO KEEP YOUR RECEIPT SAFE!
NO REFUNDS OR EXCHANGES WILL BE CONSIDERED WITHOUT A UMW BOOKSTORE CASH REGISTER RECEIPT.
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